September 2025: Arma server unresponsive due to egg update: Difference between revisions

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{{Sysop incident header|summary=''Arma 3'' server becomes unresponsive.|reporter=BBM_Ping|date-report=September 26th, 2025|date-resolved=October 2nd, 2025 (6 days)|cause=Pterodactyl egg for ''Arma 3'' updated by creator.|resolution=New egg obtained, ''Arma 3'' reinstalled with new egg, server periodically rebooted until functional.}}
{{Post mortem header|summary=''Arma 3'' server becomes unresponsive.|reporter=BBM_Ping|date-report=September 26th, 2025|date-resolved=October 2nd, 2025 (6 days)|cause=Pterodactyl egg for ''Arma 3'' updated by creator.|resolution=New egg obtained, ''Arma 3'' reinstalled with new egg, server periodically rebooted until functional.}}


== Narrative ==
== Narrative ==

Latest revision as of 05:03, 7 October 2025

Summary: Arma 3 server becomes unresponsive.

Reported by: BBM_Ping

Date Reported: September 26th, 2025

Date Resolved: October 2nd, 2025 (6 days)

Root Cause: Pterodactyl egg for Arma 3 updated by creator.

Resolution: New egg obtained, Arma 3 reinstalled with new egg, server periodically rebooted until functional.

Narrative

BBM_Ping pinged @SYS:OP reporting that the Arma 3 server was broken, citing the egg as out of date.

Early in the morning of the 27th Sirdog reported that the egg was successfully updated, but that the Arma 3 server would still not start, showing a screenshot of the console echoing a (Timeout).Unloading Steam API error when attempting to download an update for the Arma 3 mod ACE Interaction Menu Expansion - Enhanced. Sirdog also informed Fleff that certain startup variables for the Arma 3 server were changed by the egg creator and may need to be tinkered with. Sirdog stated that he would be unable to investigate further for personal reasons.

On October 2nd Sirdog reported that, after attempting to randomly start the Arma 3 server — one of many periodic attempts — that it came online after the egg downloaded new files.

It is suspected that the egg creator pushed an update that corrected the issue.